EZ-Knowledge

Knowledge base like platform but integrates powerful and semantic search engine, wiki, file storage, Q&A provides interactive functions between its users and platform owners. The system designed for products and services oriented business user to share information from their product website of an Intranet server (VPN) with an enterprise-grade knowledge base. It will help them to reduce customer support cost and improve staff productivity and eliminating time wasted searching for product information across disparate system such as shared folders and paper documents.
In addition, the platform also could be utilized as a products community & vertical search engine. It will help existing website to provide better services, more accurate search result, more interactive between user.

System tracks every behavior made by any user such as question asked, answers viewed, keywords searched, and comments made. These behaviors will be recorded by system and affects the search results when another user searches the same keywords. Our customers also can find more information and feedbacks from their users. For example the frequent asked questions, most complained bugs, the age group of its users, where users come from, the hottest keywords about the product or service and so on.

* EZ-Knowledge for pharmaceutical companies

- Helping the medical department to manage product literatures, abstracts even the documents easier.
- Helping the marketing department to deliver the key messages to sales reps, to discover the weakness of sales reps when they promote the products, to find what’s the necessary information of the products, to track the hottest and newest questions asked by sales.
- Helping the sales reps to find the right answer about the product anytime and anywhere, to understand the product well, to submit the questions and query of product and get the support from marketing and medical department.

* EZ – Knowing for any product or service oriented business

- Helping our client to create product knowledge base for their users
- Helping the client to communicate and interactive with their users.
- Helping the client to discover the problems, complains and any queries from their users and make the right decisions.

* EZ-Knowledge for websites or individuals

- Helping existing product oriented portals such as ZOL.com and Xcar.com to organize the products information in order and easy for their user to search, comments and more.
- Helping individuals to build a product-oriented site integrates semantic search engine, wiki, file storage and Q&A with coding.

* Strength

- Code free
- Cross platform
- Interactive & semantic search engine
- Scientific rating technology
- Self-learning search technology
- The best combination of Q&A, File repository and Wiki

* Unique features

- Access the system from anywhere by using any device
- Create product support center online or embedded it into the company site without coding
- Semantic search engine powered helps system user to find accurate information easier
- User behaviors tracking and feedbacks
- Customer comments and keywords re-define function on search result
- Enable user to generate contents